Technical Support
KEEPING THINGS WORKING
Our technical support takes many forms. From advice on tool holders, how to use the Safecontrol, how to measure a tool on our presetters or the best shrink machine for your needs, through to a full data transfer network.
Merging technologies, where different systems communicate and work together, is the new industrial revolution. With our technical expertise and experience in this field, KELCH are well placed to provide total solutions. Our technical support team will enable you to grasp the new opportunities that Industry 4.0 will offer.
Our technical support begins at concept and follows on well after installation.
AFTER SALES ASSITANCE
Included with our solutions is the level of after sales assistance needed to ensure you get the best from your investment. This includes telephone help line, webinars such as Zoom/MS.Teams, engineer visits. We can also remote access to your machine control to carryout updates and trouble shooting any software issues.
SERVICE AND MAINTENANCE
We provide a number of service options to ensure your equipment stays in good working order. These range from annual service contracts with add on options to suit you operational needs. These include six monthly or three monthly interim service, breakdown cover and the retro-fitting of additional accessories and software modules.
